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Refund Policy for arkycservice.com

At arkycservice.com, we are committed to providing verified, high-quality digital accounts and services. Given the irreversible nature and high security requirements associated with transferring ownership of financial and regulated accounts, our refund policy is strictly defined.

Please read our policy carefully before finalizing your purchase, as all sales are final upon delivery.

1. No Refund Policy (Finality of Digital Goods)

Due to the nature of our products—which include unique, single-use, and sensitive digital assets (verified accounts, KYC documents, etc.)—all sales are final, and we do not offer refunds once an order has been successfully processed and delivered.

Transfer of these digital assets constitutes an irreversible exchange of high-value authentication credentials.

2. Refund Eligibility (Failure to Deliver)

Refunds will only be considered under the following specific circumstances, where the fault lies demonstrably with our delivery process:

  • Failure to Deliver: If we fail to deliver the purchased account and associated documentation within the promised processing time (and a reasonable extension, if agreed upon).
  • Fundamental Mismatch: If the delivered product is fundamentally different from the description on our website (e.g., you ordered a Tier 3 verified account but received an unverified Tier 1 account).
  • Pre-Delivery Issue: If a verified issue from our side prevents you from accessing or securing the account immediately upon the first login (e.g., the account is locked by the platform before you successfully change the password and 2FA).

In such eligible cases, you must notify us of the issue within 48 hours of receiving the delivery confirmation.

3. Non-Refundable Cases (Buyer Responsibility)

We will not issue a refund in the following situations, as they fall under the buyer’s risk and responsibility following the secure handover:

  • Successful Delivery: If the account is successfully delivered, and you confirmed the secure handover (i.e., you successfully changed the password, email, and 2FA).
  • Account Misuse/Policy Violations: If the account is banned, restricted, frozen, or suspended by the third-party platform after the secure delivery, due to a violation of the platform’s Terms of Service (e.g., VPN detection, KYC mismatch during re-verification, illegal activity, or failure to follow security guidance).
  • Change of Mind: If the customer decides they no longer want or need the product after the sale is complete.
  • Failure to Secure: If the buyer fails to follow our security protocol (e.g., not changing the 2FA or password) and the account is later compromised.

4. Order Cancellations

Orders can only be canceled before they are processed (i.e., before payment is finalized and the account retrieval process has begun). Once an order is processed, cancellation is not possible.

5. Chargeback and Dispute Policy

Any unauthorized chargebacks, payment disputes, or attempts to reverse cryptocurrency transactions will be treated as fraud and will result in:

  • A permanent ban from all future services offered by arkycservice.com.
  • Retention of the account and associated funds during the investigation period.

We strongly encourage all customers to contact us directly first to resolve any issues or concerns before initiating a dispute.

6. Contact Us

If you have any questions or concerns regarding our refund policy, eligibility, or a specific issue with a recent delivery, please reach out to our support team:

By purchasing from arkycservice.com, you acknowledge and agree to this Refund Policy and understand that refunds are issued only under the specific, verifiable conditions outlined above.

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